Mighty Air HVAC ("we," "our," or "us") is a family-owned company that provides heating, air conditioning, indoor air quality, and ductwork services to homes and businesses in Jacksonville and surrounding Northeast Florida communities. This Privacy Policy explains what information we collect from customers and website visitors, how we use it, and the choices you have.
Information We Collect
When you contact us or request service, we may collect:
- Contact information — your name, phone number, email address, and service address.
- Service details — information about your HVAC system and the problem or project you describe, including details you share through our Request Service form.
- Communication records — records of your phone calls (which may be recorded), text messages, emails, and website form submissions with us.
- Website information — when you submit a form on our website, technical details such as your IP address and browser type are recorded to help prevent spam and keep our website secure.
How We Use Your Information
We use your information to:
- Respond to your service requests and provide estimates, including calling you back shortly after you submit a form on our website. These calls may be placed using automated or AI-assisted calling technology.
- Schedule, confirm, and complete your service appointments, including emergency service.
- Send updates, reminders, and follow-ups about the work you have requested and your maintenance membership.
- Process payment and maintain records of the work we perform.
Text Messaging (SMS) Program
If you provide your mobile number and agree to receive text messages from us — through a form on our website or verbally during a phone call — we may text you about your service request, estimates, appointment confirmations and reminders, technician arrival updates, and follow-ups related to your service.
- Message frequency may vary.
- Message and data rates may apply.
- Opt out at any time by replying STOP to any message, or reply HELP for assistance.
Consenting to receive text messages is voluntary and is not a condition of purchasing any goods or services from us.
No Sharing of Mobile Information
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
We share your information only with service providers who help us operate our business — such as scheduling, communication, and payment platforms — and only so they can perform those services on our behalf. These providers are not permitted to use your information for their own marketing.
Financing Applications
If you choose to apply for financing through our website, your application is submitted directly to our third-party financing partner and is handled under that partner's own privacy policy and terms.
Data Security and Retention
We take reasonable measures to protect your information from unauthorized access, use, or disclosure, and we keep it only as long as needed to serve you and meet our legal and record-keeping obligations.
Children's Privacy
Our services and website are not directed to children under 13, and we do not knowingly collect information from them.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date.